Your Privacy on Santiago Cabana Web site
When we refer to "Privacy" on the Web, we are referring to the information we acquire from you and how we use this information in the course of our business. We also have a Security Policy that tells how your sensitive and private information is kept safe and secure.

First of all, we only ask for the information we need to provide you with what you request from us.

E-mail announcements and Newsletters – If you have chosen to receive e-mail from us by answering "yes" to that question on the order form, you will receive our special announcements about sale items or information about new products or services as they become available on our web site. If you decide you do not want to receive our e-mail messages, just send us e-mail at remove@santiagocabana.com from the address you wish us to delete from our list and type "Remove my e-mail address" in the "Subject" section of the e-mail.

Purchases – we need your name, address, phone, e-mail, and your credit card information. All credit card information you provide is considered strictly confidential and restricted solely to our order processing use. Our web site is safe and secured so your credit card information cannot be accessed by anyone else.

Your Security on our SantiagoCabana.com Web Site
When we refer to "Security" on the Web, we are referring to the things we do to make sure the information you provide us remains secure and private. We also have a Privacy Policy that explains how we use the information you send us.

Inside our Web Site: We work hard to ensure the security of your transactions with us. We have adopted the most respected industry standards to secure the connection between your browser and the sensitive portions of our site. The encryption we use is the safest available – it’s taken care of by 128-bit encrypted SSL (Secure Sockets Layering) which is the industry standard security protocol we use to communicate with secure browsers like Netscape and Internet Explorer. When communicating with a secure server like ours, these browsers encrypt the information you send in a way that is extremely difficult for anyone to decode. And you don’t need to worry about whether or not your browser has this security because if it doesn’t, you will not be able to complete the ordering process.

To show our confidence in this system, we guarantee it. There is no risk to you. If anything happens, we guarantee that you owe nothing.

In the case of fraud, we will assume all liability. In most states this means we take care of the first $50, and the credit card company takes responsibility for the balance. In addition, we would work with the credit card company to minimize the "red tape" for you.

When we receive your order at our Headquarters:
Once we have received your order, we take many steps to keep your private information secure. All orders remain inside our computer until they are printed in our warehouse for our shippers to fill your order. Your credit card information is never printed on picking or shipping documents. Your credit card information is not stored in your customer record. We process our orders on computers that are not connected to the Internet, so there is no danger of outsiders gaining access.

We want you to know you can feel comfortable when you’re here in our site, knowing that you can make transactions with confidence and security.

Sales of Tobacco and Tobacco Related Products to Minors
SantiagoCabana.com does not knowingly sell to or accept orders for tobacco or tobacco related products from persons under the age of 21 years old. By submitting your order to SantiagoCabana.com, you are certifying that you are of legal age (at least 21 years old) and are eligible to purchase, receive and/or consume tobacco or tobacco related products. We may ask for your date of birth or other proof of legal age during the order process for this same reason or if there is a question about your eligibility to purchase our products.

SantiagaCabana.com Guarantee
30 days - No-questions-asked plus 90 day guarantee against defects.

Through SantiagoCabana.com, we have committed ourselves to serving you. We take this commitment very seriously and extensive time and effort go into product sourcing, testing and selection. As a result, our products are superior in quality.

And you'll find that our service is just as superior as our products. We make every effort to ship in stock items within 24 hours, sometimes even the same day.

Our assurance of satisfaction goes beyond filling your order.

If you’re not delighted with every item you purchase, you can be sure that your return or exchange will be handled quickly and fairly. Easy-to-return instructions are printed on the back of your packing slip and our customer service representatives are here to help with any questions you may have by phone or e-mail at info@santiagocabana.com.

Defective products are guaranteed up to 90 days. We will replace defective items for you at no charge. Products that have suffered misuse or extreme abuse and are no longer usable are not considered defective and will not be accepted. These items will not be returned to you, and we will inform you of this by e-mail. Items that are "worn" from normal use, are also not considered defective.

General Warranty Information
If any SantiagoCabana.com non-tobacco product does not meet your expectations or satisfaction, you may return it unused in its original packaging within 30 days for a prompt refund, exchange or replacement.

Cigar Warranty
If you are not totally satisfied after smoking 2 cigars from any purchase of 25 or more cigars, simply return the remaining quantity for a full and prompt refund less shipping and handling charges.

Santiago Cabana’s Shipping Charges
• Shipping charges for the Continental US are based on the merchandise total of your order:

Order Amount Shipping Charge (Standard USPS)
$10.00 or less $4.50
$10.01 to $20.00 $4.95
$20.01 to $40.00 $5.95
$40.01 to $70.00 $6.95
$70.01 to $100.00 $8.95
Over $100.01 $10.95

• Next Day Air service is available for an additional charge of $45 for West Coast and $25 for East Coast which is added to our standard shipping charge. 2nd Day Air is an additional $25 for West Coast and $15 for East Coast. For Express service you must PHONE IN your order weekdays before 2:30pm EST. We use UPS Next Day Air and 2nd Day Air for all Express Deliveries.
• Shipping charges for orders to be delivered outside the Continental U.S., to APO and FPO addresses and Canada are calculated when the order is processed at our offices and are based on the actual shipping cost, plus the handling. We will e-mail you with the amount and ask for your approval before we ship.